Questions, answered.
Juice & storage
How long does the juice keep?
Up to 5 days in the fridge at 2–4 °C from the date on the cap. Once opened, drink it within 2 days.
Can I freeze it?
Yes, for up to 3 months. Pour out a little first so the bottle has room to expand, and thaw it in the fridge. The pulp separates, so give it a good shake.
Is it pasteurised?
No. It is cold-pressed and never heated, which is why it keeps for days, not months, and why we deliver it chilled.
Why does it separate?
Because nothing is added to stop it. The pulp settles to the bottom. Shake before you pour.
Is it safe during pregnancy?
Unpasteurised juices are generally not advised during pregnancy or for people with weakened immunity. Please ask your doctor.
Orders & payment
How do I pay?
By card, Apple Pay or Google Pay at checkout, or in cash or by card to the driver on delivery.
Can I change or cancel an order?
Yes, until 20:00 the evening before delivery. After that your juice is already being picked, so we can't change it.
Do I get an invoice?
Yes. Every order comes with a receipt by email. Businesses can ask for an invoice with their VAT number at checkout or by email.
Delivery
Where do you deliver?
Catania city and its province, and Siracusa. Check your postcode on the Delivery page.
When will my order arrive?
On the day you choose at checkout, between 08:00 and 13:00. We text you 30 minutes before.
What does delivery cost?
€3.50 to €4.50 depending on your area, and free on orders over €35.
Subscriptions
How do subscriptions work?
Choose "Every week" or "Every 2 weeks" on any juice or box and save 10%. You pay per delivery, never in advance.
How do I skip, pause or cancel?
From your account, up to 20:00 the evening before a delivery. No fees and no phone calls.
What happens when blood oranges are out of season?
Blood orange subscriptions switch to Classic orange from May to November, unless you tell us otherwise.
Bottles & returns
How does the bottle deposit work?
Each bottle carries a €0.30 deposit. Leave your rinsed empties out on delivery day and the deposit comes back as credit on your next order.
Can I return juice?
Fresh juice is perishable, so it can't be returned once delivered. If something is wrong with your order, tell us within 24 hours and we'll replace it or refund you.
Wholesale
Do you supply businesses?
Yes: cafés, hotels, restaurants and offices. See Wholesale to request a price list.
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Still need help?
We reply within one working day, Monday to Friday.