Terms of sale

These terms apply to every order placed on this website. Please read them before you buy. They do not affect your statutory rights as a consumer.

Who we are

This website is run by Hesper Juice Co., a company registered in Italy. Our full details are at the bottom of this page. You can reach us at hello@hesper.live or through our contact form.

Orders

When you place an order you make an offer to buy. We accept it by email confirmation. We may refuse or cancel an order, for example if we can't deliver to your address, and will refund anything you have paid.

You can change or cancel an order until 20:00 on the evening before delivery, from your account or by contacting us.

Prices and payment

Prices are in euros and include VAT. Delivery fees and the bottle deposit are shown before you pay. You can pay by card, Apple Pay or Google Pay through our payment provider, or pay the driver on delivery. We never see or store your full card details.

Delivery

We deliver to the areas and on the days listed on our Delivery page, in the time window you choose. If you are not at home, we leave your order as described in your delivery notes. Responsibility for the products passes to you on delivery.

Fresh products and returns

Our juice is fresh and perishable. Under the Italian Consumer Code (Codice del Consumo) and EU law, the 14-day right of withdrawal does not apply to goods that deteriorate quickly. This means you can't return juice once it has been delivered.

Your statutory rights still apply. If a product is damaged, spoiled before its date or not what you ordered, tell us within 24 hours of delivery, with a photo if you can, and we will replace it or refund you.

Subscriptions

A subscription is a series of separate orders on a schedule you choose. Each delivery is charged after it has been prepared. You can skip, pause, change or cancel at any time until 20:00 the evening before a delivery. There are no cancellation fees.

Bottle deposit

Each glass bottle carries a €0.30 deposit, added to your order. When we collect clean empty bottles, we credit the deposit to your next order, or refund it on request if you stop ordering.

Complaints

If something goes wrong, contact us first and we will do our best to put it right. If you are not satisfied with our answer, you can contact a consumer association, an out-of-court dispute resolution (ADR) body, or the Italian Competition Authority (AGCM).

Governing law

These terms are governed by Italian law. This does not take away any protection you have under the law of the EU country where you live.